Menagerie Farm & Flower Help Center

We do not offer shipping for our potted roses.They can be picked up locally at our farm nursery in Live Oak, CA, whether you live nearby or want to take a road trip to snag the varieties on your list. We are unable to make exceptions to this policy.

Can you ship me a potted rose?

If your rose does not leaf out (break dormancy) within 30 days of receipt, you can submit warranty claim request for our 30 Day Rose Warranty Guarantee via our online Returns Center. Please make sure you have your order number, email address you placed the order with and a photo of the planted rose with the variety hang tag visible in the photo.

To view our complete bare root rose refund and return policy, please visit our Refund Policy page.

My bare root rose hasn't leafed out.

Trim down the canes of your rose until you see green growth in the center. If there is still green in the middle then the rose isn't dead and just needs time and some TLC to rejuvenate. To help you figure out what may have gone wrong, check out our blog on Common Bare Root Planting & Care Mistakes.

If your rose does not leaf out (break dormancy) within 30 days after receipt you can submit warranty claim request, for our 30 Day Rose Warranty Guarantee, via our online Returns Center. To view our complete bare root rose refund and return policy, please visit our Refund Policy page.

Is my bare root rose dead?

Review our Returns & Exchanges policies and submit your request via our online Returns Center. Please make sure you have your order number and email address you placed the order with.

How do I request a refund, credit, or replacement?

For step-by-step guides & instructions for caring for your bare root rose, check out these resources:

-How To Choose A Bare Root Rose Grade
-Grafted vs. Own Root Bare Root Roses
-Q & A with Star® Roses and Plants: A Guide to Own Root Rose Grading
-Rose Growing Tools for Beginners
-Rose Unboxing, Inspection & Storage
-What's Wrong With My Bare Root Rose?
-What to Do If You Can't Plant Your Bare Root Rose Right Away
-How to Plant Bare Root Roses
-How to Plant Roses in Pots & Containers
-Common Bare Root Rose Planting & Care Mistakes

For more rose-growing tips, visit our Instagram @menagerieflower or become a member of The Menagerie Academy, where Felicia answers member questions every week!

How can I learn more about caring for my rose?

Our products, plants & flowers are restocked seasonally and we update inventory on a daily basis. Our current inventory is reflected on our website.

We recommend joining our mailing list so you can be the first to know when our plants, cut flowers and nursery products are launched each year.

We also recommend using the back-in-stock email notification feature on each product page so you are the first to be notified when a product is back in stock. To set up, click the "Notify Me When Available" button on the desired product page and choose either an email or SMS/text notification.

Will items marked "OUT OF STOCK" be restocked?

Your order has not yet left our farm. We'll send you an email with tracking information when it ships!

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