All articles

Returns & Exchanges General InformationUpdated 3 months ago

Here’s what you need to know about our return and exchange policies:

  • Non-Returnable Items: Not all products are eligible for return or exchange. Certain product types (like tulip bulbs and potted roses) as well as clearance products (priced ending in $.X7) are not eligible for returns or exchanges. Exceptions apply for damaged, missing, or incorrect items. Click here for specific return policies related to each product type and learn more about Final Sale items in our Help Center article.
  • Shipping Fees: We do not offer free returns or exchanges. Customers are responsible for return shipping costs, and original shipping fees are non-refundable.
  • Pick-Up & In-Store Purchases: Pick-up orders and items purchased at our physical nursery must be returned in person; they cannot be sent back by mail. Please contact us to make an appointment to return your item(s) at the nursery.
  • Return Condition: We ask that you return items to us in the same condition as you received them. We do not provide refunds or credits for plants or bulbs that have been altered in any manner, such as trimming, cutting, removing (including canes or roots), or planting.
  • Packing Instructions: Kindly ensure that items are packed with the same level of care as when shipped to you; if possible, use the original packaging. To ensure proper hydration, bare root roses must be bagged and tied securely.
  • Timeline: Drop off items at your nearest carrier location within 3 days of submitting your request. Returned items must be received within 10 days of submitting your request.
  • Proof of Purchase: An original or gift receipt is required for all returns and exchanges.

To initiate a refund, return, or exchange, please visit our Returns Center

Was this article helpful?
Yes
No