Menagerie Farm & Flower Help Center

We know how frustrating it can be to wonder when your order will arrive. <a href="https://help.menagerieflower.com/en-US/where-is-my-order-388928" rel="noopener noreferrer" target="_blank">Visit this article</a> to learn&#xA0;what to do if your package is delayed or hasn&#x2019;t shown up yet.

We know how frustrating it can be to wonder when your order will arrive. Visit this article to learn what to do if your package is delayed or hasn’t shown up yet.

Where is my order?

EXISTING ORDERS

What is a bare root rose?

What bare root rose varieties are available for purchase?

How can I receive updates on the 2025 Bare Root Rose Sale?

Do you accept pre-orders for bare root roses?

Will “Out of Stock” bare root rose varieties be restocked?

I have a question about bare root rose shipping.

Can I pick up my bare root rose order?

Do your bare root roses have a warranty?

2025 Bare Root Rose Sale Details

What is my growing zone?

What are rose grades?

What is the difference between an own root and grafted rose?

Do you offer both own root and grafted rootstocks for all of your bare root roses?

Grafted or own root roses - which one should I choose?

Will [rose variety] be available as own root or grafted this season?

What are the different types of roses?

What rootstocks do you offer?

How can I filter my search for bare root roses?

What bare root rose varieties are best for my growing zone?

How can I find bare root rose varieties rated to my growing zone?

What climbing bare root rose varieties do you offer?

What bare root rose varieties are best for beginners?

What bare root rose varieties are best for cutting?

What bare root rose varieties are the most fragrant?

What are Felicia's favorite bare root rose varieties?

What bare root rose varieties grow well in shade?

Choosing Varieties to Order

What should I do when my bare root rose arrives?

My rose is dirty or moldy. What should I do?

My rose has red and/or white shoots. What should I do?

My rose has stripes down its canes. What should I do?

My rose has dark spots and/or thorns. What should I do?

My rose has broken canes and/or roots. What should I do?

My rose has bumps and/or growth on the roots. Is it diseased?

My bare root rose is small. Did I receive the correct grade?

Why is my own root rose smaller than my grafted rose?

I'm not ready to plant. Can I store my bare root rose?

How do I heel in my bare root rose?

How should I report a missing, damaged, or defective rose from my order?

What is gall in roses, and can bare root roses be infected? Should rose growers be concerned, and what steps should they take if they find it?

Unboxing, Inspection & Storage

What are the planting and care instructions for my bare root rose?

When should I plant my bare root rose?

What are your recommended shipping/planting dates by growing zone?

What are Felicia's favorite tools and supplies for growing bare root roses?

What mistakes should I avoid when planting my bare root rose?

How much sunlight do bare root roses need?

Should I test my soil prior to planting bare root roses?

Can I plant my bare root rose in a pot?

How do I choose a pot or container for my bare root rose?

Should I trim my bare root rose before planting?

Should I soak the roots of my bare root rose before planting?

Should I soak my bare roots before or after heeling in?

How deep and wide should I dig the planting hole for my bare root rose?

Can I plant my bare root rose in the rain?

Can I amend the soil when planting my bare root rose?

What is the proper spacing for planting bare root roses?

Where should I plant my bare root rose?

Should I start bare root roses in pots or plant them directly in the ground?

Planting

I need advice on caring for my bare root rose.

My bare root rose has red feather-like growth coming out of the canes. Is this normal?

Why are the ends of my canes turning black/brown?

Why is one of my bare root roses progressing differently than others in my garden?

How much should I water my bare root rose?

Should I fertilize my bare root rose?

My blooms looks different from your website photos. Did I receive the wrong variety?

What's wrong with my bare root rose?

Is my bare root rose dead?

My bare root rose didn’t leaf out. Can I get a refund?

When should I fertilize my first-year bare root rose?

What should I expect from first-year bare root roses?

Care

BARE ROOT ROSES

2024 Presale Information & Crop Update

What is a pre-chilled or pre-cooled tulip bulb?

When will pre-chilled tulip bulbs be available for purchase?

How many bulbs come in each bag of tulips?

When will pre-ordered tulip bulbs be available for pickup?

2024 Pre-Cooled Tulip Bulb Sale Details

What tulip varieties does Felicia recommend?

What tulip classifications do you offer?

What should I do when my tulip bulbs arrive?

My tulip bulbs are dirty or moldy. What should I do?

Can I return my pre-cooled tulip bulbs?

How should I report a missing, damaged, or defective tulip bulb from my order?

What are the storing, planting and care instructions for my pre-cooled tulip bulbs?

What are Felicia's favorite tools and supplies for growing tulips?

I live in a colder region (Zone 6-3). Can I plant pre-cooled tulip bulbs?

When should I plant pre-cooled tulip bulbs?

Where should I plant my tulip bulbs?

What type of soil should I use for planting tulip bulbs?

My ground is frozen. Can I still plant my tulip bulbs?

How do I plant my tulip bulbs in the garden?

How do I plant tulip bulbs in a trench?

How do I plant my tulip bulbs in a pot or container?

What pot or container should I use to plant tulip tulbs?

How do I plant my tulip bulbs in a raised bed?

How do I care for my tulip bulbs after planting?

When will my tulip bulbs sprout or bloom?

My tulips look different from your website photos. What should I do?

My tulips never sprouted. Can I get a refund?

Planting & Care

PRE-COOLED TULIP BULBS

What is your seasonal product availability?

What promotions, sales, discounts, or coupon codes are currently available?

Can I purchase other items with my pre-order?

Can I purchase products as gifts?

Do you offer gift cards?

How do I redeem a gift card or store credit?

Do you offer wholesale pricing or volume discounts on your products?

Will out-of-stock items be available again?

What does it mean if a rose is marked as "Archived"?

Will items in my cart be held for me?

I'm having issues checking out. What should I do?

PLACING AN ORDER

Can I change my order?

Can you combine multiple orders into one shipment or refund shipping fees?

Can I change my order fulfillment method?

What if I forgot to enter my discount, coupon, or gift card code?

Can I return or exchange items in my order?

Can I cancel my order?

I entered the wrong delivery address for my order.  Can I change my shipping address?

How can I find my receipt?

What are your shipping policies?

What are your shipping rates?

How much will it cost to ship my order?

Do you offer free shipping?

What items are excluded from free shipping?

Do you ship internationally?

Why am I seeing a “Shipping not available” error at checkout?

How can I track my order?

What should I do if my order is delayed or hasn’t arrived?

Can I update my shipping address after placing an order?

Can I update my shipping week after placing an order?

Will other items ship with my pre-order?

General Information

When do you ship your bare root roses?

Where do you ship bare root roses?

How do you ship bare root roses?

Can I select my bare root rose shipping week?

Where can I find my bare root rose order shipping week?

Will my order arrive during my selected fulfillment week?

Can my bare root roses be shipped on separate dates?

Bare Root Roses

How do you ship your fresh cut flowers?

When do you ship your fresh cut flowers?

Fresh Flower Bouquets

When do you ship your pre-cooled tulip bulbs?

How do you ship your tulip bulbs?

Tulip Bulbs

SHIPPING & DELIVERY

Returns & Exchange Policy General Information

Bare Root Rose Return Policy

Potted Rose Return Policy

Fresh Cut Flower Bouquet Return Policy

Pre-Cooled Tulip Bulb Return Policy

Wreath Return Policy

Non-Perishable Items & Hard Goods Return Policy

Workshop Ticket Return Policy

Final Sale Items

Holiday Extended Return Policy

RETURNS & EXCHANGES

Are you a licensed nursery?

How can I contact you?

What are your current nursery hours?

Can I shop in person at the nursery?

Can I tour the rose fields during my nursery visit?

What is your nursery address?

Do you offer cuttings or custom rose propagations?

Do you provide phytosanitary certificates with your plants?

THE NURSERY

Where is your farm & nursery located?

Do you offer farm tours?

Can I receive updates on product availability and farm offerings?

Do you have photo or location shoots at your farm?

Can I rent your farm for weddings, events, or personal photoshoots?

Can I contact you by mail?

OUR FARM

FARM & NURSERY

How do I place a pick-up order?

When can I pick up my order at the farm?

How do I schedule a pick-up appointment for my order?

I have multiple orders. Do I need to schedule a pick-up appointment for each order?

Where is my order?Updated 5 months ago