Menagerie Farm & Flower Help Center

We&apos;re excited to hear from you! For 24/7 support, visit our <a href="https://help.menagerieflower.com/en-US">Help Center</a> or click the chat icon in the bottom right corner. If you need personalized assistance, please reach out via email through our <a href="https://menagerieflower.com/pages/contact-us">Contact Us page</a>. Here, you can also track orders, return items, or report any issues.Please note that our inbox is monitored from Monday to Friday, 6 AM to 3 PM Pacific Time. If you&apos;ve placed an order for pickup or scheduled a shopping reservation, you&apos;ll find the nursery phone number in your email.For rose care tips, join our online learning community, <a href="https://academy.menagerieflower.com">The Menagerie Academy</a>, and check out our <a href="https://www.instagram.com/menagerieflower/channel/">weekly videos on Instagram</a>. Don&apos;t miss Felicia&apos;s newsletter,&#xA0;<a href="https://menagerieflower.myflodesk.com/growingwonder" rel="noopener noreferrer" target="_blank">Growing Wonder with Felicia: Simple Tips For Thriving Roses, Gardens &amp; Homes</a>, for weekly tips.-&gt;&#xA0;<a href="https://menagerieflower.myflodesk.com/growingwonder" rel="noopener noreferrer" target="_blank">CLICK HERE</a>&#xA0;to receive the latest insights from Felicia!

We're excited to hear from you! For 24/7 support, visit our Help Center or click the chat icon in the bottom right corner. If you need personalized assistance, please reach out via email through our Contact Us page. Here, you can also track orders, r

How can I contact you?

FARM & NURSERY

THE NURSERY

What are your holiday order deadlines?

What is your holiday extended return policy?

What gifts does Felicia recommend for rose, flower, or garden lovers?

How do I care for my evergreen wreath?

How do I care for my boxwood wreath?

How do I care for my eucalyptus wreath?

How do I care for my magnolia wreath?

How do I keep my wreath fresh longer?

HOLIDAY

What is a bare root rose?

When will the 2025 Menagerie Bare Root Rose Collection go on sale?

How can I receive updates on the 2025 Bare Root Rose Sale?

Do you accept pre-orders for bare root roses?

If a variety says “Coming Soon,” what does that mean?

I have a question about bare root rose shipping.

Do your bare root roses have a warranty?

2025 Bare Root Rose Sale Details

What is my growing zone?

What are your recommended shipping/planting dates by growing zone?

What are rose grades?

What is the difference between an own root and grafted rose?

Are all of your bare root roses available as both own root and grafted?

Grafted or own root roses - which one should I choose?

What rootstocks do you offer?

What bare root climbing rose varieties do you offer?

What bare root rose varieties are best for my growing zone?

What bare root rose varieties are best for beginners?

What bare root rose varieties are best for cutting?

What bare root rose varieties are the most fragrant?

What bare root rose varieties does Felicia recommend?

What bare root rose varieties grow well in shade?

Choosing Varieties to Order

What should I do when my bare root rose arrives?

My rose is dirty or moldy. What should I do?

My rose has red and/or white shoots. What should I do?

My rose has stripes down its canes. What should I do?

My rose has dark spots and/or thorns. What should I do?

My rose has broken canes and/or roots. What should I do?

My rose has bumps and/or growth on the roots. Is it diseased?

My bare root rose is small. Did I receive the correct grade?

Why is my own root rose smaller than my grafted rose?

I'm not ready to plant. Can I store my bare root rose?

How do I heel in my bare root rose?

How should I report a missing, damaged, or defective rose from my order?

What is gall in roses, and can bare root roses be infected? Should rose growers be concerned, and what steps should they take if they find it?

Unboxing, Inspection & Storage

What are the planting and care instructions for my bare root rose?

What are Felicia's favorite tools and supplies for growing bare root roses?

How can I ensure success with my bare root rose?

I need advice on bare root rose growing and care.

How much sunlight do bare root roses need?

Should I test my soil prior to planting bare root roses?

What is the proper spacing for bare root roses?

Can I plant my bare root rose in a pot?

How do I choose a pot or container for my bare root rose?

Should I soak my bare roots before or after heeling in?

Can I plant my bare root rose in the rain?

How much should I water my bare root rose?

Should I fertilize my bare root rose?

My bare root rose has red feather-like growth coming out of the canes. Is this normal?

My blooms looks different from your website photos. Did I receive the wrong variety?

Why is one of my bare root roses progressing differently than others in my garden?

Why are the ends of my canes turning black/brown?

What's wrong with my bare root rose?

Is my bare root rose dead?

My bare root rose didn’t leaf out. Can I get a refund?

Planting & Care

BARE ROOT ROSES

2024 Presale Information & Crop Update

What is a pre-chilled or pre-cooled tulip bulb?

When will pre-chilled tulip bulbs be available for purchase?

How many bulbs come in each bag of tulips?

How can I receive updates on the 2024 Pre-Cooled Tulip Bulb Presale?

What tulip bulbs varieties will be available for purchase?

If a variety says "Coming Soon," what does that mean?

When will tulip bulb pre-orders ship?

When will pre-ordered tulip bulbs be available for pickup?

2024 Pre-Cooled Tulip Bulb Sale Details

What tulip varieties does Felicia recommend?

What tulip classifications do you offer?

What should I do when my tulip bulbs arrive?

My tulip bulbs are dirty or moldy. What should I do?

Can I return my pre-cooled tulip bulbs?

How should I report a missing, damaged, or defective tulip bulb from my order?

What are the storing, planting and care instructions for my pre-cooled tulip bulbs?

What are your favorite tools and supplies for growing tulips?

I live in a colder region (Zone 6-3). Can I plant pre-cooled tulip bulbs?

When should I plant pre-cooled tulip bulbs?

Where should I plant my tulip bulbs?

What type of soil should I use for planting tulip bulbs?

My ground is frozen. Can I still plant my tulip bulbs?

How do I plant my tulip bulbs in the garden?

How do I plant tulip bulbs in a trench?

How do I plant my tulip bulbs in a pot or container?

What pot or container should I use to plant tulip tulbs?

How do I plant my tulip bulbs in a raised bed?

How do I care for my tulip bulbs after planting?

When will my tulip bulbs sprout or bloom?

My tulips look different from your website photos. What should I do?

My tulips never sprouted. Can I get a refund?

PRE-COOLED TULIP BULBS

What potted rose varieties are available for purchase?

What size are your potted roses?

What potted rose varieties does Felicia recommend?

Do you ship potted roses?

Can you make an exception and ship me a potted rose?

Can I return my potted rose?

Do your potted roses have a warranty?

Purchasing Potted Roses

What are the planting and care instructions for my potted rose?

What are your favorite tools and supplies for growing roses?

I need advice on growing and caring for my potted rose.

POTTED ROSES

Can I purchase other items with my pre-order?

Can I purchase products as gifts?

Do you offer gift cards?

How do I redeem a gift card or store credit?

Do you offer wholesale pricing or volume discounts on your products?

Are you offering any coupon codes or promotions?

Will items in my cart be held for me?

If a rose or product is marked "Sold Out" or "Out of Stock", will more become available?

What does it mean when a product is marked “Archived”?

I'm having issues checking out. What should I do?

PLACING AN ORDER

Can I change my order?

Can I combine multiple orders and get a shipping fee refund?

Can I change my order fulfillment method?

I forgot to enter a coupon code. Can I add it after my order has been completed?

My order hasn't arrived or is delayed. What should I do?

Can I return or exchange items in my order?

Can I cancel my order?

I entered the wrong delivery address for my order.  Can I change my shipping address?

Where can I find my receipt?

EXISTING ORDERS

What are your shipping policies?

What are your shipping rates?

How much will it cost to ship my order?

Do you offer free shipping?

What items are excluded from free shipping?

Do you ship internationally?

Why am I seeing a “Shipping not available” error at checkout?

How can I track my order?

Where is my order?

Can I update my shipping address after placing an order?

Can I update my shipping week after placing an order?

Will other items ship with my pre-order?

General Information

When do you ship your bare root roses?

Where do you ship bare root roses?

How do you ship bare root roses?

Can I select my shipping week?

Where can I find my bare root rose order shipping week?

Will my order arrive during my selected fulfillment week?

Can my bare root roses be shipped on separate dates?

Bare Root Roses

How do you ship your fresh cut flowers?

When do you ship your fresh cut flowers?

Fresh Flower Bouquets

When do you ship your pre-cooled tulip bulbs?

How do you ship your tulip bulbs?

Tulip Bulbs

SHIPPING & DELIVERY

Returns & Exchanges General Information

Start A Return

Potted Roses

Fresh Cut Flower Bouquets

Pre-Cooled Tulip Bulbs

Wreaths

Non-Perishable Items & Hard Goods

Workshop Tickets

Final Sale Items

RETURNS & EXCHANGES

What is your nursery address?

What are your current nursery hours?

Are you a licensed nursery?

Can I shop in person at the nursery?

Can I tour the rose fields during my nursery visit?

Where is your farm & nursery located?

Do you offer farm tours?

Can I receive updates on product availability and farm offerings?

Do you have photo or location shoots at your farm?

Can I rent your farm for weddings, events, or personal photoshoots?

Do you offer cuttings or custom rose propagations?

Do you provide phytosanitary certificates with your plants?

OUR FARM

How do I place a pick-up order?

When can I pick up my order at the farm?

How do I schedule a pick-up appointment for my order?

I have multiple orders. Do I need to schedule a pick-up appointment for each order?

How can I contact you?Updated 25 days ago