Menagerie Farm & Flower Help Center

NURSERY HOURSWednesday-Saturday: 9:00am-11:45am &amp; 12:45pm-3:00pm TAG SALEFriday, September 6th: 9:00am-11:45am &amp; 12:45pm-3:30pmSaturday, September 6th:&#xA0;9:00am-12:00pm Our Nursery is OPEN BY APPOINTMENT ONLY and hours change seasonally. <a href="https://help.menagerieflower.com/en-US/can-i-shop-in-person-at-the-nursery-385804" rel="noopener noreferrer" target="_blank">Click here</a> to learn how to shop in person at the Nursery.

NURSERY HOURS. Wednesday-Saturday: 9:00am-11:45am & 12:45pm-3:00pm. TAG SALE. Friday, September 6th: 9:00am-11:45am & 12:45pm-3:30pm. Saturday, September 6th: 9:00am-12:00pm. Our Nursery is OPEN BY APPOINTMENT ONLY and hours change seasonally. Click

What are your current nursery hours?

THE NURSERY

2024 Presale Information & Crop Update

What is a pre-chilled or pre-cooled tulip bulb?

When will pre-chilled tulip bulbs be available for purchase?

How many bulbs come in each bag of tulips?

How can I receive updates on the 2024 Pre-Cooled Tulip Bulb Presale?

What tulip bulbs varieties will be available for purchase?

If a variety says "Coming Soon," what does that mean?

When will tulip bulb pre-orders ship?

When will pre-ordered tulip bulbs be available for pickup?

2024 Pre-Cooled Tulip Bulb Sale Details

What tulip varieties does Felicia recommend?

What tulip classifications do you offer?

Choosing Varieties to Order

What should I do when my tulip bulbs arrive?

My tulip bulbs are dirty or moldy. What should I do?

Can I return my pre-cooled tulip bulbs?

How should I report a missing, damaged, or defective tulip bulb from my order?

Unboxing, Inspection & Storage

What are the storing, planting and care instructions for my pre-cooled tulip bulbs?

What are your favorite tools and supplies for growing tulips?

I live in a colder region (Zone 6-3). Can I plant pre-cooled tulip bulbs?

When should I plant pre-cooled tulip bulbs?

Where should I plant my tulip bulbs?

What type of soil should I use for planting tulip bulbs?

My ground is frozen. Can I still plant my tulip bulbs?

How do I plant my tulip bulbs in the garden?

How do I plant tulip bulbs in a trench?

How do I plant my tulip bulbs in a pot or container?

What pot or container should I use to plant tulip tulbs?

How do I plant my tulip bulbs in a raised bed?

How do I care for my tulip bulbs after planting?

When will my tulip bulbs sprout or bloom?

My tulips look different from your website photos. What should I do?

My tulips never sprouted. Can I get a refund?

Planting & Care

PRE-COOLED TULIP BULBS

What potted rose varieties are available for purchase?

What size are your potted roses?

What potted rose varieties does Felicia recommend?

Do you ship potted roses?

Can you make an exception and ship me a potted rose?

Can I return my potted rose?

Do your potted roses have a warranty?

Purchasing Potted Roses

What are the planting and care instructions for my potted rose?

What are your favorite tools and supplies for growing roses?

I need advice on growing and caring for my potted rose.

POTTED ROSES

When will the 2025 Menagerie Bare Root Rose Collection go on sale?

How can I receive updates on the 2025 Bare Root Rose Sale?

What bare root rose varieties will be available for purchase?

Do your bare root roses have a warranty?

I have a question about bare root rose shipping.

2025 Bare Root Rose Sale Details

What is my growing zone?

What are your recommended shipping/planting dates by growing zone?

What are rose grades?

What is the difference between an own root and grafted rose?

Are all of your bare root roses available as both own root and grafted?

Grafted or own root roses - which one should I choose?

What rootstocks do you offer?

What bare root climbing rose varieties do you offer?

What bare root rose varieties are best for my growing zone?

What bare root rose varieties are best for beginners?

What bare root rose varieties are best for cutting?

What bare root rose varieties are the most fragrant?

What bare root rose varieties does Felicia recommend?

What bare root rose varieties grow well in shade?

What should I do when my bare root rose arrives?

My rose is dirty or moldy. What should I do?

My rose has red and/or white shoots. What should I do?

My rose has stripes down its canes. What should I do?

My rose has dark spots and/or thorns. What should I do?

My rose has broken canes and/or roots. What should I do?

My rose has bumps and/or growth on the roots. Is it diseased?

My bare root rose is small. Did I receive the correct grade?

Why is my own root rose smaller than my grafted rose?

I'm not ready to plant. Can I store my bare root rose?

How do I heel in my bare root rose?

How should I report a missing, damaged, or defective rose from my order?

What are the planting and care instructions for my bare root rose?

What are Felicia's favorite tools and supplies for growing bare root roses?

How can I ensure success with my bare root rose?

I need advice on bare root rose growing and care.

How much sunlight do bare root roses need?

Should I test my soil prior to planting?

What is the proper spacing for bare root roses?

Can I plant my bare root rose in a pot?

How do I choose a pot or container for my bare root rose?

Should I soak my bare roots before or after heeling in?

Can I plant my bare root rose in the rain?

How much should I water my bare root rose?

Should I fertilize my bare root rose?

I'm expecting cold temperatures. Do I need to protect my roses?

My rose has red feather-like growth coming out of the canes. Is this normal?

My blooms looks different from your website photos. Did I receive the wrong variety?

Why is one of my roses progressing differently than others in my garden?

Why are the ends of my canes turning black/brown?

What's wrong with my bare root rose?

Is my bare root rose dead?

My bare root rose didn’t leaf out. Can I get a refund?

How do I care for damaged roses after a storm?

BARE ROOT ROSES

How do I create a wishlist?

Can I purchase other items with my pre-order?

Can I purchase products as gifts?

Do you offer gift cards?

How do I redeem a gift card or store credit?

Do you offer wholesale pricing or volume discounts on your products?

Are you offering any coupon codes or promotions?

Will items in my cart be held for me?

If a rose or product is marked "Sold Out" or "Out of Stock", will more become available?

What does it mean when a product is marked “Archived”?

I'm having issues checking out. What should I do?

PLACING AN ORDER

Can I change my order?

Can I combine orders?

Can I change my order fulfillment method?

I forgot to enter a coupon code. Can I add it after my order has been completed?

My order hasn't arrived or is delayed. What should I do?

Can I return or exchange items in my order?

Can I cancel my order?

I entered the wrong delivery address for my order.  Can I change my shipping address?

Where can I find my receipt?

EXISTING ORDERS

What are your shipping rates?

What are your shipping policies?

Do you ship internationally?

I'm receiving the error message "Shipping not available" for my order. What should I do?

How can I track my order?

My order has shipped but it hasn't arrived or is delayed. What should I do?

Can I update my shipping address after placing an order?

Can I update my shipping week after placing an order?

General Information

When do you ship your bare root roses?

How do you ship your bare root roses?

Can I select my shipping week?

Can my bare root roses be shipped on separate dates?

Where can I find my bare root rose order shipping week?

Can I change my order shipping/pick-up week?

Bare Root Roses

How do you ship your fresh cut flowers?

When do you ship your fresh cut flowers?

Fresh Flower Bouquets

When do you ship your pre-cooled tulip bulbs?

How do you ship your tulip bulbs?

Tulip Bulbs

SHIPPING & DELIVERY

Returns & Exchanges General Information

Start A Return

Potted Roses

Fresh Cut Flower Bouquets

Pre-Cooled Tulip Bulbs

Wreaths

Non-Perishable Items & Hard Goods

Workshop Tickets

Final Sale Items

RETURNS & EXCHANGES

Where is your farm & nursery located?

Do you offer farm tours?

Can I receive updates on product availability and farm offerings?

Do you have photo or location shoots at your farm?

Can I rent your farm for weddings, events, or personal photoshoots?

Do you offer cuttings or custom rose propagations?

Do you provide phytosanitary certificates with your plants?

OUR FARM

What is your nursery address?

Are you a licensed nursery?

Can I shop in person at the nursery?

Can I tour the rose fields during my nursery visit?

How do I place a pick-up order?

When can I pick up my order at the farm?

How do I schedule a pick-up appointment for my order?

I have multiple orders. Do I need to schedule a pick-up appointment for each order?

What is the address for pick-up appointments?

Can I reschedule my pick-up appointment?

Can my order be held for a later pick up date?

Can I change my pick-up order to shipping?

Can I purchase additional items during my pick-up appointment?

Can I tour the farm when I pick up my order?

ORDER PICK-UP

Can I purchase cut garden roses and flowers from your farm?

When are your garden roses & cut flowers available?

How do I care for my cut flowers?

Can I purchase cut garden roses from your farm for my wedding?

CUT FLOWER BOUQUETS

Who is the instructor of your workshops?

What can I expect from a Menagerie workshop?

What topics are covered in your workshops?

Where are your workshops located?

Do you offer online workshops?

Can I bring my children to a workshop?

Can I bring my pets to a workshop?

Can I bring a guest to a workshop?

I purchased a ticket! Where can I find more details about the upcoming workshop?

What are your travel recommendations for attending a workshop at the farm?

WORKSHOPS

What are your current nursery hours?Updated a month ago