Menagerie Farm & Flower Help Center

Beginning June 18, 2026, all retail purchases will be final sale and no longer eligible for return or exchange.

Beginning June 18, 2026, all retail purchases will be final sale and no longer eligible for return or exchange.

When do retail purchases become final sale?

RETAIL CLOSING

Why is Menagerie closing retail sales?

When is the last day to place a retail order?

Can I place an order for pickup before retail closes?

When is the last day for local pickup?

What is the return policy during the retail closing period?

What is the deadline to use gift cards and store credit?

Will Menagerie still offer opportunities for rose growing education?

Where can I find information about a product I previously purchased?

How can I stay updated on future Menagerie offerings?

Where can I purchase bare root roses, potted roses, and tulip bulbs?

What are the planting and care instructions for my potted rose?

What are your favorite tools and supplies for growing roses?

I need advice on growing and caring for my potted rose.

Planting & Care

POTTED ROSES

What is my growing zone?

What are rose grades?

What is the difference between an own root and grafted rose?

Grafted or own root roses - which one should I choose?

What bare root rose varieties are best for my growing zone?

How can I find bare root rose varieties rated to my growing zone?

What climbing bare root rose varieties do you offer?

What bare root rose varieties are best for beginners?

What bare root rose varieties are best for cutting?

What bare root rose varieties are the most fragrant?

What are Felicia's favorite bare root rose varieties?

What bare root rose varieties grow well in shade?

Choosing Varieties to Order

What should I do when my bare root rose arrives?

My rose is dirty or moldy. What should I do?

My rose has red and/or white shoots. What should I do?

My rose has stripes down its canes. What should I do?

My rose has dark spots and/or thorns. What should I do?

My rose has broken canes and/or roots. What should I do?

My rose has bumps and/or growth on the roots. Is it diseased?

My bare root rose is small. Did I receive the correct grade?

Why is my own root rose smaller than my grafted rose?

I'm not ready to plant. Can I store my bare root rose?

How do I heel in my bare root rose?

Does my bare root rose have gall?

Unboxing, Inspection & Storage

What are the planting and care instructions for my bare root rose?

When should I plant my bare root rose?

What are your recommended shipping/planting dates by growing zone?

What are Felicia's favorite tools and supplies for growing bare root roses?

What mistakes should I avoid when planting my bare root rose?

Where should I plant my bare root rose?

How much sunlight do bare root roses need?

Should I test my soil prior to planting bare root roses?

Can I plant my bare root rose in a pot?

Should I start bare root roses in pots or plant them directly in the ground?

How do I choose a pot or container for my bare root rose?

Should I trim my bare root rose before planting?

Should I soak the roots of my bare root rose before planting?

Should I soak my bare roots before or after heeling in?

How deep and wide should I dig the planting hole for my bare root rose?

Can I plant my bare root rose in the rain?

Can I amend the soil when planting my bare root rose?

What is the proper spacing for planting bare root roses?

Planting

I need advice on caring for my bare root rose.

What should I expect from first-year bare root roses?

Why is one of my bare root roses progressing differently than others in my garden?

Why are the ends of my canes turning black/brown?

How much should I water my bare root rose?

Should I fertilize my bare root rose?

When should I fertilize my first-year bare root rose?

My bare root rose has red feather-like growth coming out of the canes. Is this normal?

My blooms looks different from your website photos. Did I receive the wrong variety?

What's wrong with my bare root rose?

Is my bare root rose dead?

Care

BARE ROOT ROSES

Retail Closing: The Farewell Sale

Returns & Exchange Policy General Information

Pre-Cooled Tulip Bulb Return Policy

Wreath Return Policy

Bare Root Rose Return Policy

Potted Rose Return Policy

Fresh Cut Flower Bouquet Return Policy

Workshop Ticket Return Policy

Non-Perishable Items & Hard Goods Return Policy

Final Sale Items

RETURNS & EXCHANGES

Where is your farm & nursery located?

Do you offer farm tours?

Can I receive updates on farm offerings?

Do you have photo or location shoots at your farm?

Can I rent your farm for weddings, events, or personal photoshoots?

How can I contact you?

Can I contact you by mail?

OUR FARM

FARM & NURSERY

What is the Menagerie Academy?

THE MENAGERIE ACADEMY

How do I manage insect care in roses during the fall?

How I care for disease in roses during the fall season?

Should I shape prune roses in the fall?

How do I shape prune roses in the fall?

I'm expecting cold temperatures. Do I need to protect my roses?

How should I prepare my climbing roses for the dormant season in a non-snowy climate?

Fall Rose Care

What is the best way to cover in ground roses during hard freezes?

How can I protect my roses during winter in zones 4/5?

Can I overwinter roses in cold climates indoors?

When and how do I transplant roses?

Why should I dormant prune my roses?

What tools does Felicia recommend for dormant pruning roses?

When is the best time to apply dormant spray to my roses?

Winter Rose Care

What is cane dieback on roses?

How do I prevent and treat blackspot on roses?

When is the best time to harvest roses for longest vase life?

What are the best methods for tracking the growth and progress of my roses?

How do I care for damaged roses after a storm?

What are the pros and cons of treating a climber as a shrub?

What plants can I grow as companions to help deter insects?

What are rose suckers and how do I remove them?

Miscellaneous

ROSE CARE

What are the storing, planting and care instructions for my pre-cooled tulip bulbs?

When do retail purchases become final sale?Updated a month ago