Menagerie Farm & Flower Help Center

Please visit our <a href="https://menagerieflower.loopreturns.com/#/" rel="noopener noreferrer" target="_blank">Returns Center</a><a href="https://menagerieflower.loopreturns.com/#/" rel="noopener noreferrer" target="_blank">&#xA0;</a>to report any damaged or missing items within 72 hours of receipt.

Please visit our Returns Center to report any damaged or missing items within 72 hours of receipt.

How should I report a missing, damaged, or defective rose from my order?

BARE ROOT ROSES

Unboxing, Inspection & Storage

When are potted roses available?

What potted rose varieties are available for purchase?

What size are your potted roses?

What potted rose varieties does Felicia recommend?

Do you ship potted roses?

Can you make an exception and ship me a potted rose?

Can I return my potted rose?

Do your potted roses have a warranty?

Purchasing Potted Roses

What are the planting and care instructions for my potted rose?

What are your favorite tools and supplies for growing roses?

I need advice on growing and caring for my potted rose.

Planting & Care

POTTED ROSES

What is a pre-chilled or pre-cooled tulip bulb?

When will pre-chilled tulip bulbs be available for purchase?

How many bulbs come in each bag of tulips?

How can I receive updates on the 2025 Pre-Cooled Tulip Bulb Presale?

What tulip bulbs varieties will be available for purchase?

When will tulip bulb pre-orders ship?

When will pre-ordered tulip bulbs be available for pickup?

2025 Pre-Cooled Tulip Bulb Sale Details

What tulip varieties does Felicia recommend?

What tulip classifications do you offer?

Choosing Varieties to Order

What should I do when my tulip bulbs arrive?

My tulip bulbs are dirty or moldy. What should I do?

Can I return my pre-cooled tulip bulbs?

How should I report a missing, damaged, or defective tulip bulb from my order?

What are the storing, planting and care instructions for my pre-cooled tulip bulbs?

What are Felicia's favorite tools and supplies for growing tulips?

I live in a colder region (Zone 6-3). Can I plant pre-cooled tulip bulbs?

When should I plant pre-cooled tulip bulbs?

Where should I plant my tulip bulbs?

What type of soil should I use for planting tulip bulbs?

My ground is frozen. Can I still plant my tulip bulbs?

How do I plant my tulip bulbs in the garden?

How do I plant tulip bulbs in a trench?

How do I plant my tulip bulbs in a pot or container?

What pot or container should I use to plant tulip tulbs?

How do I plant my tulip bulbs in a raised bed?

When will my tulip bulbs sprout or bloom?

How do I care for my tulip bulbs after planting?

Can I use your bulbs for indoor forcing?

My tulips look different from your website photos. What should I do?

My tulips never sprouted. Can I get a refund?

PRE-COOLED TULIP BULBS

What is your seasonal product availability?

What promotions, sales, discounts, or coupon codes are currently available?

Can I purchase other items with my pre-order?

Can I purchase products as gifts?

Do you offer gift cards?

How do I redeem a gift card or store credit?

Do you offer wholesale pricing or volume discounts on your products?

Will out-of-stock items be available again?

What does it mean if a rose is marked as "Archived"?

Will items in my cart be held for me?

I'm having issues checking out. What should I do?

PLACING AN ORDER

Can I change my order?

Can you combine multiple orders into one shipment or refund shipping fees?

Can I change my order fulfillment method?

What if I forgot to enter my discount, coupon, or gift card code?

Where is my order?

Can I return or exchange items in my order?

Can I cancel my order?

I entered the wrong delivery address for my order.  Can I change my shipping address?

How can I find my receipt?

EXISTING ORDERS

What are your shipping policies?

What are your shipping rates?

How much will it cost to ship my order?

Do you offer free shipping?

What items are excluded from free shipping?

Do you ship internationally?

Why am I seeing a “Shipping not available” error at checkout?

How can I track my order?

What should I do if my order is delayed or hasn’t arrived?

Can I update my shipping address after placing an order?

Can I update my shipping week after placing an order?

Will other items ship with my pre-order?

General Information

When do you ship your bare root roses?

Where do you ship bare root roses?

How do you ship bare root roses?

Can I select my bare root rose shipping week?

Where can I find my bare root rose order shipping week?

Will my order arrive during my selected fulfillment week?

Can my bare root roses be shipped on separate dates?

Bare Root Roses

How do you ship your fresh cut flowers?

When do you ship your fresh cut flowers?

Fresh Flower Bouquets

When do you ship your pre-cooled tulip bulbs?

How do you ship your tulip bulbs?

Tulip Bulbs

SHIPPING & DELIVERY

Returns & Exchange Policy General Information

Bare Root Rose Return Policy

Potted Rose Return Policy

Fresh Cut Flower Bouquet Return Policy

Pre-Cooled Tulip Bulb Return Policy

Wreath Return Policy

Non-Perishable Items & Hard Goods Return Policy

Workshop Ticket Return Policy

Final Sale Items

Holiday Extended Return Policy

RETURNS & EXCHANGES

Are you a licensed nursery?

How can I contact you?

What are your current nursery hours?

Can I shop in person at the nursery?

Can I tour the rose fields during my nursery visit?

What is your nursery address?

Do you offer cuttings or custom rose propagations?

Do you provide phytosanitary certificates with your plants?

THE NURSERY

Where is your farm & nursery located?

Do you offer farm tours?

Can I receive updates on product availability and farm offerings?

Do you have photo or location shoots at your farm?

Can I rent your farm for weddings, events, or personal photoshoots?

Can I contact you by mail?

OUR FARM

FARM & NURSERY

How do I place a pick-up order?

When can I pick up my order at the farm?

How do I schedule a pick-up appointment for my order?

I have multiple orders. Do I need to schedule a pick-up appointment for each order?

What is the address for pick-up appointments?

Can I reschedule my pick-up appointment?

Can my order be held for a later pick up date?

Can I change my pick-up order to shipping?

Can I purchase additional items during my pick-up appointment?

Can I tour the farm when I pick up my order?

ORDER PICK-UP

Who is the instructor of your workshops?

What can I expect from a Menagerie workshop?

What topics are covered in your workshops?

Where are your workshops located?

Do you offer online workshops?

Can I bring my children to a workshop?

Can I bring my pets to a workshop?

Can I bring a guest to a workshop?

I purchased a ticket! Where can I find more details about the upcoming workshop?

What are your travel recommendations for attending a workshop at the farm?

I'm unable to attend the workshop. Can I get a refund?

WORKSHOPS

What is the Menagerie Academy?

THE MENAGERIE ACADEMY

How do I manage insect care in roses during the fall?

How I care for disease in roses during the fall season?

Should I shape prune roses in the fall?

How do I shape prune roses in the fall?

I'm expecting cold temperatures. Do I need to protect my roses?

How should I prepare my climbing roses for the dormant season in a non-snowy climate?

Fall Rose Care

What is the best way to cover in ground roses during hard freezes?

How can I protect my roses during winter in zones 4/5?

Can I overwinter roses in cold climates indoors?

When and how do I transplant roses?

Why should I dormant prune my roses?

What tools does Felicia recommend for dormant pruning roses?

When is the best time to apply dormant spray to my roses?

Winter Rose Care

What is cane dieback on roses?

How do I prevent and treat blackspot on roses?

When is the best time to harvest roses for longest vase life?

What are the best methods for tracking the growth and progress of my roses?

How do I care for damaged roses after a storm?

What are the pros and cons of treating a climber as a shrub?

What plants can I grow as companions to help deter insects?

Miscellaneous

ROSE CARE

Can I purchase cut garden roses and flowers from your farm?

When are your garden roses & cut flowers available?

How do I care for my cut flowers?

Can I purchase cut garden roses from your farm for my wedding?

CUT FLOWER BOUQUETS

What is a bare root rose?

When will the 2026 Menagerie Bare Root Rose Collection go on sale?

How can I receive updates on the 2026 Bare Root Rose Sale?

Do you accept pre-orders for bare root roses?

If a variety says “Coming Soon,” what does that mean?

I have a question about bare root rose shipping.

Do your bare root roses have a warranty?

Bare Root Rose Sale Details

What is my growing zone?

What are rose grades?

What is the difference between an own root and grafted rose?

Do you offer both own root and grafted rootstocks for all of your bare root roses?

Grafted or own root roses - which one should I choose?

Will [rose variety] be available as own root or grafted this season?

What types of roses do you offer?

What rootstocks do you offer?

How should I report a missing, damaged, or defective rose from my order?Updated 10 months ago