I'm having issues checking out. What should I do?Updated a month ago
Try these troubleshooting tips to help you get back up and running:
Refresh Your Page
Sometimes a simple refresh of the page can fix any problems that you may be experiencing. Try refreshing the page to see if your issue is resolved.
Try an Incognito or InPrivate Mode Window
If you're on a Mac, open an Incognito window. PC users can use an InPrivate Mode Window. Keep in mind, you will need to log in to your Menagerie account again when using a private browsing window.
Clear Your Browser Cache
If you’ve tried refreshing the page and an Incognito or InPrivate window, try clearing your browser cache. It may be possible that outdated information was saved in your browser which can cause technical issues during checkout.
Try a Different Device
If you are using a desktop or laptop computer and experiencing difficulties, we recommend trying a different device such as a smartphone or tablet. Conversely, if you are initially using a mobile device and having issues, switching to a computer may resolve the problem. These changes can often bypass any device-specific issues that may be causing the problem.
Use the Traditional Checkout Method
If you're having issues using Shop Pay, we recommend using the traditional checkout method on our website instead.
Visit Our Website
If you are shopping from Facebook, Instagram or the Shop App, visit our website to complete your purchase instead. It's possible that the issue you're experiencing is limited to the social media platforms.