EXISTING ORDERS

Can I change my order?

Unfortunately, once your order is placed we are not able to add, remove or substitute items. If you would like to order additional items you will need to place another order.

Can you combine multiple orders into one shipment or refund shipping fees?

Unfortunately, we’re unable to combine multiple orders into one shipment or refund shipping fees for separate purchases. If you’ve placed multiple orders for the same week, there’s a chance your items might arrive in the same box, but they could also

Can I change my order fulfillment method?

If you need to change your pick-up order to shipping, or your shipping order to pick-up, please contact us as soon as possible. Please note, if your order has already moved into processing, we will not be able to make changes to your fulfillment meth

What if I forgot to enter my discount, coupon, or gift card code?

We totally understand—it happens! Unfortunately, we’re unable to apply gift card, coupon, or store credit codes retroactively after an order has been placed. To make sure you don’t miss out on your discount next time, be sure to enter your code at ch

Where is my order?

We know how frustrating it can be to wonder when your order will arrive. Visit this article to learn what to do if your package is delayed or hasn’t shown up yet.

Can I return or exchange items in my order?

We want you to love your purchase, but if something isn’t right, we’re here to help. Our return and exchange policies vary by product type, so we recommend checking out the Returns & Exchanges section in our Help Center for all the details. Ready to

Can I cancel my order?

If you need to cancel your order, please contact us as soon as possible. Please note, we will not be able to process cancellations for orders that have already entered our fulfillment process.

I entered the wrong delivery address for my order. Can I change my shipping address?

We get it—mistakes happen! Whether it’s a typo or an old address auto-filled by your computer, here’s what you can do:. Important Notes:.

How can I find my receipt?

Once you place your order, we’ll send an email confirmation to the address you provided at checkout. This email also serves as your receipt, so be sure to keep it handy. If you have an Menagerie account, you can also find your receipt and order detai