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RETURNS & EXCHANGES

Returns & Exchange Policy General Information

To initiate a refund, return, or exchange, please visit our Returns Center.

Bare Root Rose Return Policy

We are committed to providing you with healthy, high-quality roses and we take great care to ensure your bare root roses arrive in excellent condition. Each rose is thoroughly inspected before shipment, carefully packaged, and comes with detailed pla

Potted Rose Return Policy

We do not accept returns or exchanges for potted rose purchases. We advise you to inspect you rose at our nursery thoroughly to make sure you are happy with your plant before taking it home. ALL SALES ARE FINAL.

Fresh Cut Flower Bouquet Return Policy

In order to ensure success with your flowers, we ask you to please, please, pretty please follow our recommended processing instructions included with your order. It's normal to have some browning and spots on the outer guard petals of our roses. Ple

Pre-Cooled Tulip Bulb Return Policy

RETURNS AND EXCHANGES. Our pre-cooled tulip bulbs are All Sales Final which means they cannot be returned, exchanged, or refunded. For more information on Final Sale items, please refer to our Help Center article. DAMAGED, MISSING, OR INCORRECT ITEMS

Wreath Return Policy

RETURNS AND EXCHANGES. Initiate a return or exchange request by visiting our Returns Center. Due to their perishable nature, your request must be submitted within 72 hours of delivery. Wreaths returned to us are eligible for an exchange, store credit

Non-Perishable Items & Hard Goods Return Policy

RETURNS POLICY. Returns are accepted for non-perishable items (i.e., books, fertilizer, clippers, baskets, gloves, etc...) within 30 days of the receipt of your order. An original receipt or gift receipt is required. You can elect to receive a refund

Workshop Ticket Return Policy

ALL workshop tickets are NON-REFUNDABLE because we will have to turn away guests interested in attending this workshop once your ticket is purchased. Please make sure you can attend on the event date before purchasing a ticket. If you are not able to

Final Sale Items

What does it mean for a product to be "All Sales Final" or "Final Sale"?. These terms mean that once you purchase an item, it cannot be returned or exchanged. Final sale items are not covered by our standard warranties or plant guarantees. We encoura

Holiday Extended Return Policy

To ensure your holiday shopping is seamless and stress-free, we are pleased to offer an extended return policy for the season. This policy applies exclusively to our hard goods, which include our Garden + Home Collection. For orders placed between Oc